Professionalism: Skills for Workplace Success,4th Edition

Professionalism: Skills for Workplace Success 4th Edition | Testbank

By: Lydia E. Anderson , Sandra B. Bolt
About this Textbook
ISBN-10: 321959442
/ ISBN-13: 9780321959447
Edition: 4th Edition
Format: MS Word /or PDF
Published By: Prentice Hall




Get more savings using the coupon code "Testbankszip" on the check out page.

Yes , you are going to get a digital file with exam Questions and Answers for the Textbook “Professionalism: Skills for Workplace Success by 4th Edition, 

After successfully completed your order, you get an automated email with payment id and a downloadable link for the Professionalism: Skills for Workplace Success Testbank 

ZIP is a standard file format that’s used to compress one or more chapters or files into a single location, to open a zip file you need to install Winzip free from their official website at link

The majority of the exam chapters are either in Word or PDF format, it depends on how it was released by the publisher.


Absolutely! TestBanksZip gives you the option to get a free chapter before investing in the entire product.

If you don’t get your download within 2 hours, please contact us. In the rare event that your product cannot be delivered, a refund will be issued promptly.

If for some reason your files are corrupted, please contact our team to resolve the issues or to obtain a refund.

Other than the reasons listed, all sales are considered final. Please make sure you are careful to purchase the right item before completing your transaction.

You can view our complete refund policy here.

If you need assistance regarding purchaing any of our listed study guides, you can fill the contact us form page.Our support agent will get in touch with you.

Table of content:

Brief Table of Contents
1. Attitude, Goal Setting, and Life Management
2. Personal Financial Management
3. Time and Stress Management and Organization Skills
4. Etiquette/Dress
5. Ethics, Politics, and Diversity
6. Accountability and Workplace Relationships
7. Quality Organizations and Service
8. Human Resources and Policies
9. Communication
10. Electronic Communications
11. Motivation, Leadership, and Teams
12. Conflict and Negotiation
13. Job Search Skills
14. Résumé Package
15. Interview Techniques
16. Career Changes
Expanded Table of Contents
Chapter 1 Attitude, Goal Setting, and Life Management
All About You
Personality and Values
Self-Efficacy and Its Influences
Dealing with Negative Baggage
Locus of Control
Learning Styles
Importance and Influences of Personal Goal Setting
How to Set Goals
Creating a Life Plan
Your Personal Handbook
Chapter 2 Personal Financial Management
Financial Management
Personal Finances Affect Work Performance
Money Management
Personal Budgeting
Debt Management
Student Loans
Wise Use of Credit
Credit Reports
Savings and Investments
Identity Theft
Additional Financial Matters
Credit and Fraud Resources
Chapter 3 Time and Stress Management and Organization Skills
The Impact of Stress on Performance
Types of Stress
Dealing with Stress
Time Management
Organizing and Performance
Chapter 4 Etiquette/Dress
Executive Presence
Influences of Appearance
Casual Workdays and Special Events
Tips from Head to Toe
Jewelry, Body Piercing, and Tattoos
Business Etiquette
Introductions and Business Networking
Other Etiquette Basics
Chapter 5 Ethics, Politics, and Diversity
Ethics, Politics, and Diversity at Work
Ethics Defined
Values, Conflicts, and Confidentiality
Making Ethical Choices
Workplace Power
Increasing Your Power Bases
Workplace Politics and Reciprocity
When Others Are Not Ethical
Common Ethical Issues
Diversity Basics
Legal Protection from Discrimination
Stereotypes and Prejudice
Cultural Differences
Chapter 6 Accountability and Workplace Relationships
Accountability and Empowerment
Personal Accountability
Workplace Relationships
Executives/Senior Officials
Boss Styles
Others Within the Organization
When Relationships Turn Negative
Dating at Work
Shared Work Areas
Breaks and the Break Room
Miscellaneous Workplace Issues
Chapter 7 Quality Organizations and Service
Productivity in a Quality-Focused Workplace
Lines of Authority
Quality and the Company
Creativity and Innovation
Excellent Customer Service Defined
The Impact of Customer Service
The Difficult Customer
Chapter 8 Human Resources and Policies
Human Resource Department
Employee Orientation
Employee Handbook
Employment-at-Will and Right to Revise
Employment Status
Performance Evaluations
Open-Door Policy
Chapter 9 Communication
Communication at Work
Workplace Communication and Its Channels
The Communication Process
Verbal Communication and Listening
Non-Verbal Communication
Written Communication
Business Letters
Business Memos
Handwritten Notes
Slang and Foul Language
Potentially Offensive Names
Not Always About You
Chapter 10 Electronic Communications
Electronic Communications at Work
Telecommunication Basics
Business E-mails
Writing E-mail Messages
Portable Devices and Texting
Phone Etiquette
Social Media Tools
Video and Teleconferencing
Chapter 11 Motivation, Leadership, and Teams
A Foundation for Performance
Becoming a Leader
Teams and Performance
Characteristics of an Effective Team Member
Team Presentations
Chapter 12 Conflict and Negotiation
Resolving Conflict
Conflict Management and Negotiation Harassment
Workplace Bullies
Know Your Rights
Resolving Conflict at Work
Resolving Conflict Under a Union Agreement
Workplace Violence
Agree to Disagree
Chapter 13 Job Search Skills
The Job Search
Choosing the Right Career
Industry Research
The Targeted Job Search
Online Identity
Job Search Portfolio
Employment Applications
Personal References and Recommendations
Sources of Job Leads
Professional Networking
Protecting Your Privacy
Keeping the Right Attitude
Chapter 14 Résumé Package
Building Your Résumé Package
Step One: Gathering Information
Step Two: Creating an Information Heading and Utilizing Proper Layout
Step Three: Writing a Skills Summary or Personal Profile
Step Four: Inserting Skills, Accomplishments, and Experience
Step Five: Reviewing the Completed Résumé
Sharing Your Résumé
Cover Letters
Tailoring Your Résumé and Cover Letter
Tips for Special Circumstances
Chapter 15 Interview Techniques
The Interview
The Invitation to Interview
Company-Specific Research
The Personal Commercial
The Interview Portfolio
Practice Interview Questions
Pre-Interview Preparation
The Interview Process
Interview Day
Traditional Face-to-Face Interview
Interview Methods and Types of Interview Questions
Phone and Other Technology-Based Interviews
Discrimination and Employee Rights
Special Circumstances and Tough Questions
Closing the Interview
After the Interview
Salary Negotiation
Pre-Employment Tests, Screenings, and Medical Exams
When You Are Not Offered the Job
Chapter 16 Career Changes
Career Changes
Training and Development
Continual Learning
Changes in Employment Status
New Job Searches
Voluntary Terminations
Involuntary Terminations
Other Moves Within an Organization
Career Success


Create a Free Account

* We don’t share your personal info with anyone. Check out our Privacy Policy for more information