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Medical Assisting: Administrative and Clinical Procedures

Medical Assisting: Administrative and Clinical Procedures 7th Edition

By: Kathryn A. Booth
ISBN-10: 1259608549
/ ISBN-13: 9781260477030
Edition: 7th Edition
Language: English
				
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Unit One: Medical Assisting as a Career

    • Chapter 1: Introduction to Medical Assisting
    • Introduction
    • 1.1 Responsibilities of the Medical Assistant
    • 1.2 Medical Assisting Organizations
    • 1.3 Medical Assistant Credentials
    • 1.4 Training Programs
    • 1.5 Professional Development
    • Procedure 1-1 Obtaining Certification/Registration Information Through the Internet
    • Procedure 1-2 Locating Your State’s Legal Scope of Practice
    • Chapter 2: Healthcare and the Healthcare Team
    • Introduction
    • 2.1 Healthcare Trends
    • 2.2 Medical Specialties
    • 2.3 Working with Other Healthcare Professionals
    • 2.4 Specialty Career Options
    • 2.5 Healthcare Professional Associations
    • Chapter 3: Professionalism and Success
    • Introduction
    • 3.1 Professionalism in Medical Assisting
    • 3.2 Professional Behaviors
    • 3.3 Strategies for Success
    • Procedure 3-1 Self-Evaluation of Professional Behaviors
    • Practice Medical Office: Admin Check In: Interactions
    • Chapter 4: Interpersonal Communication
    • Introduction
    • 4.1 Elements of Communication
    • 4.2 Human Behavior and Needs
    • 4.3 Types of Communication
    • 4.4 Improving Your Communication Skills
    • 4.5 Therapeutic Communication Skills
    • 4.6 Communicating in Special Circumstances
    • Skills Video: Communicating with the Anxious Patient
    • Skills Video: Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
    • 4.7 Communicating with Coworkers
    • Procedure 4-1 Communicating with the Anxious Patient
    • Procedure 4-2 Communicating with the Angry Patient
    • Procedure 4-3 Communicating with the Assistance of an Interpreter
    • Practice Medical Office: Admin Check In: Interactions
    • Chapter 5: Legal and Ethical Issues
    • Introduction
    • 5.1 Laws and Ethics
    • 5.2 The Physician-Patient Contract
    • 5.3 Preventing Malpractice Claims
    • 5.4 Administrative Procedures and the Law
    • 5.5 Federal Legislation Affecting Healthcare
    • 5.6 Confidentiality Issues and Mandatory Disclosure
    • 5.7 Ethics
    • 5.8 Legal Medical Practice Models
    • Procedure 5-1 Obtaining Signature for Notice of Privacy Practices and Acknowledgment
    • Procedure 5-2 Completing a Privacy Violation Complaint Form
    • Procedure 5-3 Obtaining Authorization to Release Health Information
    • Electronic Health Records: 5.01 Add an Acknowledgement of Receipt of NPP to a Patient’s EHR
    • Electronic Health Records: 5.02 Add an Authorization to Release Health Information to a Patient’s EHR
    • Practice Medical Office: Admin Check In: Privacy and Liability

Unit Two: Safety and the Environment

    • Chapter 6: Infection Control Fundamentals
    • Introduction
    • 6.1 Occupational Safety and Health Administration
    • 6.2 The Cycle of Infection
    • Skills Video: Aseptic Hand Hygiene
    • 6.3 OSHA Bloodborne Pathogens Standard and Universal Precautions
    • 6.4 Transmission-Based Precautions
    • 6.5 OSHA-Required Education and Training
    • Procedure 6-1 Aseptic Handwashing
    • Procedure 6-2 Using an Alcohol-Based Hand Disinfectant
    • Procedure 6-3 Using a Biohazardous Sharps Container
    • Procedure 6-4 Disposing of Biohazardous Waste
    • Electronic Health Records: 6.01 Add a Note to a Patient’s EHR
    • Practice Medical Office: Admin Check In: Office Operations
    • Chapter 7: Safety and Patient Reception
    • Introduction
    • 7.1 The Medical Office Safety Plan
    • 7.2 OSHA Hazard Communication Standard
    • 7.3 Electrical Safety
    • 7.4 Fire Safety
    • 7.5 Chemical Safety
    • 7.6 Ergonomics and Physical Safety
    • 7.7 Preventing Injury in the Front Office
    • 7.8 Design of the Reception Area
    • 7.9 The Importance of Cleanliness
    • 7.10 Office Access for All
    • 7.11 Functions of the Reception Staff
    • 7.12 Opening and Closing the Office
    • Procedure 7-1 Handling a Fire Emergency
    • Procedure 7-2 Maintaining and Using an Eyewash Station
    • Procedure 7-3 Creating a Pediatric Reception Area
    • Procedure 7-4 Creating a Reception Area Accessible to Patients with Special Needs
    • Procedure 7-5 Opening and Closing the Medical Office
    • Practice Medical Office: Admin Check In: Work Task Proficiencies
    • Chapter 8: Office Equipment and Supplies
    • Introduction
    • 8.1 Computers
    • 8.2 Components of the Computer
    • 8.3 Software
    • 8.4 Software Training
    • 8.5 Selecting Computer Equipment
    • 8.6 Computer System Care and Maintenance
    • 8.7 Security in the Computerized Office
    • 8.8 Administrative Medical Office Equipment
    • 8.9 Purchasing Decisions for Office Equipment
    • 8.10 Maintaining Office Equipment
    • 8.11 Maintaining Medical Office Supplies
    • 8.12 Taking a Supply Inventory
    • Skills Video: Establishing and Conducting the Supply Inventory and Receiving Supplies
    • 8.13 Ordering Supplies
    • Procedure 8-1 Using a Facsimile (Fax) Machine
    • Procedure 8-2 Using a Photocopier Machine
    • Procedure 8-3 Using a Postage Meter
    • Procedure 8-4 Using a Check-Writing Machine
    • Procedure 8-5 Step-by-Step Overview of Inventory Procedures
    • Electronic Health Records: 8.01 Assign Staff Access Levels in an EHR
    • Electronic Health Records: 8.02 Assign a Task Item
    • Practice Medical Office: Admin Check In: Office Operations
    • Chapter 9: Examination and Treatment Areas
    • Introduction
    • 9.1 The Exam Room
    • 9.2 Sanitization and Disinfection
    • Skills Video: Guidelines for Disinfecting Exam Room Surfaces
    • 9.3 Preparation of the Exam and Treatment Areas
    • 9.4 Room Temperature, Lighting, and Ventilation
    • 9.5 Medical Instruments and Supplies
    • Procedure 9-1 Performing Sanitization with an Ultrasonic Cleaner
    • Procedure 9-2 Guidelines for Disinfecting Exam Room Surfaces
    • Practice Medical Office: Clinical: Office Operations

Unit Three: Communication

    • Chapter 10: Written and Electronic Communication
    • Introduction
    • 10.1 Professionalism and Document Preparation
    • 10.2 Selecting Document Supplies
    • 10.3 Effective Writing
    • 10.4 Medical Office Documents and Correspondence
    • 10.5 Written Communication Using Electronic Format
    • 10.6 Editing and Proofreading
    • 10.7 Preparing Outgoing Mail
    • 10.8 Mailing Options
    • 10.9 Processing Incoming Mail
    • Procedure 10-1 Creating a Professional Letter
    • Procedure 10-2 Writing an Interoffice Memo
    • Procedure 10-3 Composing a Professional E-mail Message
    • Procedure 10-4 Composing an Electronic Patient Letter Using a Template
    • Procedure 10-5 Sorting and Opening Mail
    • Electronic Health Records: 10.01 Create a Patient Test Result Letter
    • Electronic Health Records: 10.02 Create an Excuse Note
    • Electronic Health Records: 10.03 E-mail a Patient
    • Practice Medical Office: Admin Check In: Privacy and Liability
    • Chapter 11: Medical Records and Documentation
    • Introduction
    • 11.1 The Importance of Medical Records
    • 11.2 Contents of Patient Medical Records
    • Skills Video: Registering a New Patient
    • Skills Video: Initiating a Paper-Based Patient Medical Record
    • 11.3 Types of Medical Records
    • 11.4 Documentation and the Six Cs of Charting
    • 11.5 Appearance, Timeliness, and Accuracy of Records
    • 11.6 Correcting and Updating Medical Records
    • Skills Video: Correcting the Patient Medical Record
    • 11.7 Responding to Release of Records Request
    • Procedure 11-1 Preparing a New Patient Paper Medical Record
    • Procedure 11-2 Correcting Paper Medical Records
    • Procedure 11-3 Entering (Adding) Information into a Paper Medical Record
    • Electronic Health Records: 11.01 Add a New Patient to the EHR
    • Electronic Health Records: 11.02 Edit Patient Demographics
    • Electronic Health Records: 11.03 Record a Patient’s Vital Signs
    • Electronic Health Records: 11.04 Record a SOAP Note
    • Practice Medical Office: Admin Check In: Privacy and Liability
    • Chapter 12: Electronic Health Records
    • Introduction
    • 12.1 A Brief History of Electronic Medical Records
    • 12.2 Electronic Records
    • 12.3 Meaningful Use and the EHR
    • 12.4 Advantages and Disadvantages of EHR Programs
    • 12.5 Working with an Electronic Health Record
    • 12.6 Other Functions of EHR Programs
    • 12.7 Security and Confidentiality and EHR
    • Skills Video: PHI Authorization to Release Health Information
    • Procedure 12-1 Creating a New Patient Record Using EHR Software
    • Procedure 12-2 Checking in and Rooming a Patient Using an Electronic Health Record
    • Procedure 12-3 Creating an Appointment Matrix for an Electronic Scheduling System
    • Procedure 12-4 Scheduling a Patient Appointment Using an Electronic Scheduler
    • Electronic Health Records: EHR practice, see the EHRClinic table of contents for the list of exercises.
    • Practice Medical Office: Admin Check Out: Privacy and Liability
    • Chapter 13: Managing Medical Records
    • Introduction
    • 13.1 Filing Equipment
    • 13.2 Security and Safety Measures
    • 13.3 Filing Supplies
    • 13.4 Filing Systems
    • 13.5 The Filing Process
    • 13.6 Active, Inactive, and Closed Files
    • Procedure 13-1 Creating a Filing System for Paper Medical Records
    • Procedure 13-2 Setting Up an Office Tickler File
    • Procedure 13-3 Developing a Records Retention Program
    • Electronic Health Records: 13.01 Update the Status of the Recall List
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies
    • Chapter 14: Telephone Techniques
    • Introduction
    • 14.1 Telecommunications Equipment
    • 14.2 Effective Telephone Communication
    • 14.3 Telephone Etiquette
    • 14.4 Types of Incoming Calls
    • Skills Video: Managing a Prescription Refill
    • 14.5 Managing Incoming Calls
    • 14.6 Taking Complete and Accurate Phone Messages
    • 14.7 Placing Outgoing Calls
    • Procedure 14-1 Using a Video Relay Service with an American Sign Language Interpreter
    • Procedure 14-2 Renewing a Prescription by Telephone
    • Procedure 14-3 Screening and Routing Telephone Calls
    • Procedure 14-4 Handling Emergency Calls
    • Procedure 14-5 Retrieving Messages from an Answering Service or System
    • Electronic Health Records: 14.01 Create an Electronic Telephone Encounter
    • Electronic Health Records: 14.02 Create an Urgent Electronic Telephone Encounter
    • Electronic Health Records: 14.03 Complete a Prescription Refill Request
    • Practice Medical Office: Admin Check In: Office Operations
    • Chapter 15: Patient Education
    • Introduction
    • 15.1 The Educated Patient
    • 15.2 Learning and Teaching
    • 15.3 Teaching Techniques
    • 15.4 Patient Education Materials
    • 15.5 Promoting Health and Wellness Through Education
    • 15.6 The Patient Information Packet
    • 15.7 Patient Education Prior to Surgery
    • Procedure 15-1 Creating Electronic Patient Instructions
    • Procedure 15-2 Identifying Community Resources
    • Procedure 15-3 Locating Credible Patient Education Information on the Internet
    • Procedure 15-4 Developing a Patient Education Plan
    • Procedure 15-5 Outpatient Surgery Teaching
    • Electronic Health Records: 15.01 Document Administration of Patient Education
    • Electronic Health Records: 15.02 Document Administration of Pre- and Post-Operative Instructions
    • Practice Medical Office: Admin Check Out: Interactions

Unit Four: Administrative Practices

    • Chapter 16: Schedule Management
    • Introduction
    • 16.1 The Appointment Book
    • 16.2 Applying the Matrix
    • Electronic Health Records: Electronic Scheduling
    • 16.3 Appointment Scheduling Systems
    • 16.4 Organizing and Scheduling Appointments
    • 16.5 Special Scheduling Situations
    • 16.6 Scheduling Outside Appointments
    • Skills Video: Scheduling Outpatient Surgical Appointments
    • Skills Video: Scheduling Inpatient Surgical Appointments
    • 16.7 Maintaining the Practitioner’s Schedule
    • Procedure 16-1 Creating an Appointment Matrix
    • Procedure 16-2 Scheduling Appointments
    • Procedure 16-3 Completing the Patient Appointment Card
    • Procedure 16-4 Placing Appointment Confirmation Calls
    • Procedure 16-5 Scheduling Outpatient Surgical Appointments
    • Procedure 16-6 Scheduling Inpatient Surgical Appointments
    • Electronic Health Records: 16.01 Maintain a Provider’s Schedule Matrix in an EHR
    • Electronic Health Records: 16.02 Add a Patient to the Schedule in an EHR
    • Electronic Health Records: 16.03 Cancel a Patient’s Appointment in an EHR
    • Electronic Health Records: 16.04 Document Administration of Surgical Instructions
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies
    • Chapter 17: Insurance and Billing
    • Introduction
    • 17.1 Basic Insurance Terminology
    • 17.2 Private Health Plans
    • 17.3 Government Plans
    • 17.4 Payer Payment Systems
    • 17.5 The Claims Process: An Overview
    • Skills Video: Requesting Prior Authorization
    • 17.6 Preparing and Transmitting the Healthcare Claim
    • 17.7 Transmitting Electronic Claims
    • 17.8 Insurer Processing Claims and Payments
    • Procedure 17-1 Verifying Workers’ Compensation Coverage
    • Procedure 17-2 Submitting a Request for Prior Authorization
    • Procedure 17-3 Completing the CMS-1500 Claim Form
    • Procedure 17-4 Tracking Insurance Claims Submissions
    • Electronic Health Records: 17.01 Create and Submit an Insurance Claim
    • Practice Medical Office: Admin Check in: Work Task Proficiencies
    • Chapter 18: Diagnostic Coding
    • Introduction
    • 18.1 The Reasons for Diagnosis Codes
    • 18.2 Why ICD-10-CM Is Necessary
    • 18.3 An Overview of ICD-10
    • 18.4 Coding with ICD-10
    • 18.5 External Cause of Injury and Health Status Codes
    • 18.6 Synopsis of ICD-10 Coding Guidelines by Chapter
    • Skills Video: Locating an ICD-10-CM Code
    • Procedure 18-1 Locating an ICD-10-CM Code
    • Procedure 18-2 Locating a Health Status (Z) Code
    • Procedure 18-3 Locating an External Cause Code
    • Electronic Health Records: 18.01 Assign a Diagnostic Code to an Office Visit – A
    • Electronic Health Records: 18.02 Assign a Diagnostic Code to an Office Visit – B
    • Electronic Health Records: 18.03 Maintain the Diagnosis Code Database in an EHR
    • Practice Medical Office: Admin Check Out: Office Operations
    • Chapter 19: Procedural Coding
    • Introduction
    • 19.1 The CPT Manual
    • 19.2 General CPT Guidelines
    • 19.3 Evaluation and Management Services
    • 19.4 Surgical Coding
    • 19.5 Using the CPT Manual
    • Skills Video: Locating a CPT Code
    • 19.6 The HCPCS Coding Manual
    • 19.7 Coding Compliance
    • Procedure 19-1 Locating a CPT Code
    • Procedure 19-2 Locating a HCPCS Code
    • Procedure 19-3 Entering CPT and ICD Codes into an EHR Program
    • Electronic Health Records: 19.01 Assign a Procedure Code to an Office Visit – A
    • Electronic Health Records: 19.02 Assign a Procedure Code to an Office Visit – B
    • Electronic Health Records: 19.03 Maintain the Procedure Code Database in an EHR
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies
    • Chapter 19-Online: Procedural Coding
    • Introduction
    • 19.1 The CPT Manual
    • 19.2 General CPT Guidelines
    • 19.3 Evaluation and Management Services
    • 19.4 Surgical Coding
    • 19.5 Using the CPT Manual
    • Skills Video: Locating a CPT Code
    • 19.6 The HCPCS Coding Manual
    • 19.7 Coding Compliance
    • Procedure 19-1 Locating a CPT Code
    • Procedure 19-2 Locating a HCPCS Code
    • Procedure 19-3 Entering CPT and ICD Codes into an EHR Program
    • Electronic Health Records: 19.01 Assign a Procedure Code to an Office Visit – A
    • Electronic Health Records: 19.02 Assign a Procedure Code to an Office Visit – B
    • Electronic Health Records: 19.03 Maintain the Procedure Code Database in an EHR
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies
    • Chapter 20: Patient Collections and Financial Management
    • Introduction
    • 20.1 The Medical Practice as a Business
    • 20.2 Medical Office Accounting Methods
    • 20.3 In-Office Transactions
    • 20.4 Standard Billing Procedures
    • 20.5 Standard Collection Procedures
    • Skills Video: Posting Charges, Payments, and Adjustments
    • 20.6 Laws That Govern Credit and Collections
    • 20.7 Credit Arrangements
    • 20.8 Common Collection Problems
    • 20.9 Banking and Negotiable Instruments
    • 20.10 Preparing a Bank Deposit
    • 20.11 Reconciling the Bank Statement
    • 20.12 Electronic Banking
    • 20.13 Accounts Payable and Managing Disbursements
    • Skills Video: Electronic Financial Tasks
    • Procedure 20-1 Posting Charges, Payments, and Adjustments
    • Procedure 20-2 Using the Superbill as Bill/Receipt
    • Procedure 20-3 Posting a Nonsufficient Funds (NSF) Check
    • Procedure 20-4 Processing a Payment Resulting in a Credit Balance
    • Procedure 20-5 Processing Refunds to Patients
    • Procedure 20-6 Preparing an Age Analysis
    • Procedure 20-7 Referring an Account to a Collection Agency and Posting the Payment from the Agency
    • Procedure 20-8 Completing a Truth in Lending Statement (Agreement)
    • Procedure 20-9 Making a Bank Deposit
    • Procedure 20-10 Reconciling the Bank Statement
    • Procedure 20-11 Setting Up the Disbursements Journal
    • Electronic Health Records: 20.01 Record a Patient Payment
    • Electronic Health Records: 20.02 Post Insurance Deposits to the Practice Account
    • Electronic Health Records: 20.03 Create a Patient Statement
    • Electronic Health Records: 20.04 Create an Age Analysis Report
    • Electronic Health Records: 20.05 Handle a Returned NSF Check
    • Electronic Health Records: 20.06 Process a Patient Payment
    • Electronic Health Records: 20.07 Issue a Patient Refund
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies

Unit Five: Applied Anatomy and Physiology

    • Chapter 21: Organization of the Body
    • Introduction
    • 21.1 The Study of the Body
    • Body Animat3D: Homeostasis
    • 21.2 Structural Organization of the Body
    • 21.3 Major Tissue Types
    • 21.4 Body Organs and Systems
    • 21.5 Understanding Medical Terminology
    • 21.6 Anatomical Terminology
    • 21.7 Body Cavities and Abdominal Regions
    • 21.8 Chemistry of Life
    • Body Animat3D: Basic Chemistry (Organic Molecules)
    • Body Animat3D: Fluid and Electrolyte Imbalances
    • 21.9 Cell Characteristics
    • Body Animat3D: Cells and Tissues
    • 21.10 Movement Through Cell Membranes
    • 21.11 Cell Division
    • Body Animat3D: Meiosis vs. Mitosis
    • 21.12 Genetic Techniques
    • 21.13 Heredity and Common Genetic Disorders
    • 21.14 Pathophysiology: Common Genetic Disorders
    • Chapter 22: The Integumentary System
    • Introduction
    • 22.1 Functions of the Integumentary System
    • 22.2 Skin Structure
    • 22.3 Skin Color
    • 22.4 Skin Lesions
    • 22.5 Accessory Organs
    • 22.6 Skin Healing
    • Body Animat3D: Inflammation
    • 22.7 Pathophysiology: Common Diseases and Disorders of the Skin
    • Body Animat3D: Burns
    • Chapter 23: The Skeletal System
    • Introduction
    • 23.1 Bone Structure
    • 23.2 Functions of Bones
    • 23.3 Bone Growth
    • 23.4 Bony Structures
    • 23.5 The Skull
    • 23.6 The Spinal Column
    • 23.7 The Rib Cage
    • 23.8 Bones of the Shoulders, Arms, and Hands
    • 23.9 Bones of the Hips, Legs, and Feet
    • 23.10 Joints
    • 23.11 Pathophysiology: Common Diseases and Disorders of the Skeletal System
    • Body Animat3D: Osteoarthritis vs. Rheumatoid Arthritis
    • Body Animat3D: Osteoporosis
    • Chapter 24: The Muscular System
    • Introduction
    • 24.1 Functions of Muscle
    • Body Animat3D: Muscle Contraction
    • 24.2 Muscle Cells and Tissue
    • 24.3 Production of Energy for Muscle
    • 24.4 Structure of Skeletal Muscles
    • 24.5 Attachments and Actions of Skeletal Muscles
    • 24.6 Major Skeletal Muscles
    • 24.7 Aging and the Musculoskeletal System
    • 24.8 Pathophysiology: Common Diseases and Disorders of the Muscular System
    • Chapter 25: The Cardiovascular System
    • Introduction
    • 25.1 The Heart
    • 25.2 Cardiac Cycle
    • Body Animat3D: Cardiac Cycle
    • 25.3 Blood Vessels
    • 25.4 Circulation
    • 25.5 Blood Pressure
    • 25.6 Pathophysiology: Common Diseases and Disorders of the Cardiovascular System
    • Body Animat3D: Hypertension
    • Body Animat3D: Coronary Artery Disease (CAD)
    • Body Animat3D: Heart Failure Overview, Left-Side Heart Failure, and Right-Side Heart Failure
    • Chapter 26: The Blood
    • Introduction
    • 26.1 Components of Blood
    • 26.2 Bleeding Control
    • Body Animat3D: Strokes
    • 26.3 ABO Blood Types
    • 26.4 The Rh Factor
    • 26.5 Pathophysiology: Common Diseases and Disorders of the Blood System
    • Chapter 27: The Lymphatic and Immune Systems
    • Introduction
    • 27.1 The Lymphatic System
    • Body Animat3D: Lymph and Lymph Node Circulation
    • 27.2 Defenses Against Disease
    • 27.3 Antibodies
    • 27.4 Immune Responses and Acquired Immunities
    • 27.5 Pathophysiology: Common Diseases and Disorders of the Immune System
    • Body Animat3D: Immune Response: Hypersensitivity
    • Body Animat3D: Inflammation
    • Chapter 28: The Respiratory System
    • Introduction
    • 28.1 Organs of the Respiratory System
    • 28.2 The Mechanisms of Breathing
    • Body Animat3D: Acid-Base Balance: Acidosis and Acid-Base Balance: Alkalosis
    • 28.3 The Transport of Oxygen and Carbon Dioxide in the Blood
    • Body Animat3D: Oxygen Transport and Gas Exchange
    • 28.4 Respiratory Volumes
    • 28.5 Pathophysiology: Common Diseases and Disorders of the Respiratory System
    • Body Animat3D: Asthma
    • Body Animat3D: COPD
    • Body Animat3D: Respiratory Tract Infections
    • Body Animat3D: Respiratory Failure
    • Chapter 29: The Nervous System
    • Introduction
    • 29.1 General Functions of the Nervous System
    • 29.2 Neuron Structure
    • 29.3 Nerve Impulse and Synapse
    • Body Animat3D: Nerve Impulse
    • 29.4 Central Nervous System
    • 29.5 Peripheral Nervous System
    • Body Animat3D: Spinal Cord Injury
    • 29.6 Neurologic Testing
    • 29.7 Pathophysiology: Common Diseases and Disorders of the Nervous System
    • Body Animat3D: Alzheimer’s Disease
    • Body Animat3D: Strokes
    • Chapter 30: The Urinary System
    • Introduction
    • 30.1 The Kidneys
    • 30.2 Urine Formation
    • 30.3 The Ureters, Urinary Bladder, and Urethra
    • 30.4 Pathophysiology: Common Diseases and Disorders of the Urinary System
    • Body Animat3D: Renal Function
    • Chapter 31: The Reproductive Systems
    • Introduction
    • 31.1 The Male Reproductive System
    • 31.2 Pathophysiology: Common Diseases and Disorders of the Male Reproductive System
    • Body Animat3D: Prostate Cancer
    • 31.3 The Female Reproductive System
    • 31.4 Pathophysiology: Common Diseases and Disorders of the Female Reproductive System
    • Body Animat3D: Breast Cancer
    • 31.5 Pregnancy
    • Body Animat3D: Meiosis vs. Mitosis
    • 31.6 The Birth Process
    • 31.7 Contraception
    • 31.8 Infertility
    • 31.9 Pathophysiology: Sexually Transmitted Infections Occurring in Both Sexes
    • Chapter 32: The Digestive System
    • Introduction
    • 32.1 Characteristics of the Alimentary Canal
    • 32.2 Characteristics of the Digestive Accessory Organs
    • Body Animat3D: Food Absorption
    • 32.3 The Absorption of Nutrients
    • 32.4 Pathophysiology: Common Diseases and Disorders of the Digestive System
    • Body Animat3D: Liver Failure
    • Chapter 33: The Endocrine System
    • Introduction
    • 33.1 Hormones
    • 33.2 Hormone Production
    • 33.3 The Stress Response
    • 33.4 Pathophysiology: Common Diseases and Disorders of the Endocrine System
    • Body Animat3D: Type 1 Diabetes
    • Body Animat3D: Type 2 Diabetes
    • Body Animat3D: Hyperthyroidism
    • Chapter 34: Special Senses
    • Introduction
    • 34.1 The Nose and the Sense of Smell
    • 34.2 The Tongue and the Sense of Taste
    • 34.3 The Eye and the Sense of Sight
    • 34.4 Visual Pathways
    • 34.5 Pathophysiology: Common Diseases and Disorders of the Eyes
    • 34.6 The Ear and the Senses of Hearing and Equilibrium
    • 34.7 The Hearing Process
    • Body Animat3D: Hearing Loss: Sensorineural
    • 34.8 Pathophysiology: Common Diseases and Disorders of the Ears

Unit Six: Clinical Practices

    • Chapter 35: Infection Control Practices
    • Introduction
    • 35.1 Healthcare-Associated Infections
    • 35.2 Infection Control Methods
    • Skills Video: Applying Standard Precautions
    • 35.3 Safe Injection Practices and Sharps Safety
    • 35.4 Respiratory Hygiene/Cough Etiquette Practices
    • 35.5 Infection Control Practices with Medical Equipment
    • 35.6 Surgical Site Infections (SSIs)
    • 35.7 Sterilization
    • Skills Video: Wrapping and Labeling Instruments for Sterilization in the Autoclave
    • 35.8 Reporting Guidelines for Infectious Diseases
    • Procedure 35-1 Removing Contaminated Gloves
    • Procedure 35-2 Removing a Contaminated Gown
    • Procedure 35-3 Wrapping and Labeling Instruments for Sterilization in the Autoclave
    • Procedure 35-4 Running a Load Through the Autoclave
    • Procedure 35-5 Notifying State and County Agencies About Reportable Diseases
    • Practice Medical Office: Admin Check Out: Privacy and Liability
    • Chapter 36: Patient Interview and History
    • Introduction
    • 36.1 The Patient Interview and History
    • Skills Video: Using Critical Thinking Skills During an Interview
    • 36.2 Your Role as an Observer
    • 36.3 Documenting Patient Information
    • 36.4 Recording the Patient’s Medical History
    • Skills Video: Obtaining a Medical History
    • Procedure 36-1 Using Critical Thinking Skills During an Interview
    • Procedure 36-2 Using a Progress Note
    • Procedure 36-3 Obtaining a Medical History
    • Electronic Health Records: 36.01 Record a Patient’s Interview and History in an EHR
    • Electronic Health Records: 36.02 Record a Patient’s Review of Systems (ROS) in an EHR
    • Practice Medical Office: Clinical: Interactions
    • Chapter 37: Vital Signs and Measurements
    • Introduction
    • 37.1 Vital Signs
    • 37.2 Temperature
    • Skills Video: Measuring and Recording Temperature
    • 37.3 Pulse and Respiration
    • Skills Video: Obtaining a Pulse Oximetry Reading
    • Skills Video: Measuring and Recording Pulse and Respirations
    • 37.4 Blood Pressure
    • Skills Video: Taking the Blood Pressure of Adults and Older Children
    • 37.5 Body Measurements
    • Skills Video: Measuring Adults and Children
    • Procedure 37-1 Measuring and Recording Temperature
    • Procedure 37-2 Measuring and Recording Pulse and Respirations
    • Procedure 37-3 Obtaining a Pulse Oximetry Reading
    • Procedure 37-4 Taking the Blood Pressure of Adults and Older Children
    • Procedure 37-5 Measuring Adults and Children
    • Electronic Health Records: 37.01 Record a Patient’s Vital Signs and Measurements – A
    • Electronic Health Records: 37.02 Record a Patient’s Vital Signs and Measurements – B
    • Body Animat3D: Hypertension
    • Practice Medical Office: Clinical: Office Operations
    • Chapter 38: Assisting with a General Physical Examination
    • Introduction
    • 38.1 The Purpose of a General Physical Exam
    • 38.2 The Role of the Medical Assistant
    • 38.3 Safety Precautions
    • 38.4 Preparing the Patient for an Exam
    • 38.5 Positioning and Draping
    • Skills Video: Positioning the Patient for an Exam
    • 38.6 Special Patient Considerations
    • Skills Video: Transferring a Patient in a Wheelchair for an Exam
    • 38.7 Exam Methods
    • 38.8 Components of a General Physical Exam
    • Skills Video: Assisting with a General Physical Exam
    • 38.9 After the Exam
    • Procedure 38-1 Practicing Good Body Mechanics
    • Procedure 38-2 Positioning a Patient for an Exam
    • Procedure 38-3 Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
    • Procedure 38-4 Transferring a Patient in a Wheelchair for an Exam
    • Procedure 38-5 Assisting with a General Physical Exam
    • Skills Video: Communicating Effectively with Patients from Other Cultures and Meeting Their Needs for Privacy
    • Electronic Health Records: 38.01 Record a Patient’s Physical Exam (PE) in an EHR
    • Practice Medical Office: Clinical: Interactions
    • Chapter 39: Assisting in Reproductive and Urinary Specialties
    • Introduction
    • 39.1 Assisting with the Gynecologic Patient
    • Skills Video: Assisting with a Gynecological Exam
    • 39.2 Assisting with the Obstetric Patient
    • 39.3 OB/GYN Diagnostic and Therapeutic Tests and Procedures
    • Skills Video: Pregnancy Testing Using the EIA Method
    • 39.4 Assisting in Urology
    • 39.5 Urologic Diagnostic Tests and Procedures
    • 39.6 Diseases and Disorders of the Reproductive and Urinary Systems
    • Procedure 39-1 Assisting with a Gynecologic Exam
    • Procedure 39-2 Assisting During the Exam of a Pregnant Patient
    • Procedure 39-3 Assisting with a Cervical Biopsy
    • Electronic Health Records: 39.01 Record a Gynecologic Exam in a Patient’s EHR
    • Electronic Health Records: 39.02 Add Test Results to a Patient’s EHR
    • Electronic Health Records: 39.03 Document Patient Education for Testicular Self-Exam
    • Practice Medical Office: Clinical: Interactions
    • Chapter 40: Assisting in Pediatrics
    • Introduction
    • 40.1 Developmental Stages and Care
    • 40.2 Pediatric Examinations
    • 40.3 Pediatric Immunizations
    • 40.4 Pediatric Screening and Diagnostic Tests
    • Skills Video: Measuring Infants
    • 40.5 Pediatric Diseases and Disorders
    • 40.6 Pediatric Patient Special Concerns
    • Procedure 40-1 Measuring Infants
    • Procedure 40-2 Maintaining Growth Charts
    • Procedure 40-3 Collecting a Urine Specimen from a Pediatric Patient
    • Electronic Health Records: 40.01 Record Pediatric Vital Signs and Measurement
    • Electronic Health Records: 40.02 Review a Pediatric Growth Chart in an EHR
    • Electronic Health Records: 40.3 Document Administration of Patient Education for Infants and Toddlers
    • Electronic Health Records: 40.4 Record the Administration of a Pediatric Immunization
    • Practice Medical Office: Clinical: Interactions
    • Chapter 41: Assisting in Geriatrics
    • Introduction
    • 41.1 The Geriatric Patient
    • 41.2 Diseases and Disorders of Geriatric Patients
    • 41.3 Assisting with Geriatric Care
    • Skills Video: Obtaining Information from a Geriatric Patient
    • 41.4 Geriatric Patient Special Concerns
    • Procedure 41-1 Coaching and Communicating with Geriatric Patients
    • Procedure 41-2 Educating Adult Patients About Daily Water Requirements
    • Electronic Health Records: 41.01 Document Administration of Patient Education for Fall Prevention
    • Electronic Health Records: 41.02 Document Administration of Patient Education for Daily Water Intake
    • Practice Medical Office: Clinical: Interactions
    • Chapter 42: Assisting in Other Medical Specialties
    • Introduction
    • 42.1 Working in Other Medical Specialties
    • 42.2 Diseases and Disorders of Medical Specialties
    • 42.3 Exams and Procedures in Medical Specialties
    • Procedure 42-1 Assisting with a Scratch Test Examination
    • Procedure 42-2 Assisting with a Sigmoidoscopy
    • Procedure 42-3 Assisting with a Needle Biopsy
    • Electronic Health Records: 42.01 Document Scratch Test Results
    • Practice Medical Office: Clinical: Interactions
    • Chapter 43: Assisting with Eye and Ear Care
    • Introduction
    • 43.1 Ophthalmology
    • 43.2 Eye Diseases and Disorders
    • 43.3 Ophthalmic Exams
    • Skills Video: Performing Vision Screening Tests
    • 43.4 Ophthalmologic Procedures and Treatments
    • 43.5 Otology
    • 43.6 Ear Diseases and Disorders
    • Skills Video: Obtaining Information from a Patient with a Hearing Aid
    • 43.7 Hearing and Other Diagnostic Ear Tests
    • Skills Video: Measuring Auditory Acuity
    • 43.8 Ear Treatments and Procedures
    • Skills Video: Performing Ear Irrigation
    • Procedure 43-1 Preparing the Ophthalmoscope for Use
    • Procedure 43-2 Performing Vision Screening Tests
    • Procedure 43-3 Administering Eye Medications
    • Procedure 43-4 Performing Eye Irrigation
    • Procedure 43-5 Measuring Auditory Acuity
    • Procedure 43-6 Administering Eardrops
    • Procedure 43-7 Performing Ear Irrigation
    • Electronic Health Records: 43.01 Record Vision Test (Snellen) Results
    • Electronic Health Records: 43.02 Document Results of an Auditory Acuity Test
    • Practice Medical Office: Clinical: Interactions
    • Chapter 44: Assisting with Minor Surgery
    • Introduction
    • 44.1 The Medical Assistant’s Role in Minor Surgery
    • 44.2 Surgery in the Physician’s Office
    • Body Animat3D: Wound Healing
    • 44.3 Instruments Used in Minor Surgery
    • 44.4 Asepsis
    • Skills Video: Creating a Sterile Field
    • Skills Video: Performing a Surgical Scrub and Donning Sterile Gloves
    • 44.5 Preoperative Procedures
    • 44.6 Intraoperative Procedures
    • 44.7 Postoperative Procedures
    • Skills Video: Assisting after Minor Surgical Procedures
    • Skills Video: Suture Removal
    • Procedure 44-1 Creating a Sterile Field
    • Procedure 44-2 Performing a Surgical Scrub
    • Procedure 44-3 Donning Sterile Gloves
    • Procedure 44-4 Assisting as a Floater (Unsterile Assistant) During Minor Surgical Procedures
    • Procedure 44-5 Assisting as a Sterile Scrub Assistant During Minor Surgical Procedures
    • Procedure 44-6 Assisting After Minor Surgical Procedures
    • Procedure 44-7 Suture Removal
    • Electronic Health Records: 44.01 Document a Patient’s Informed Consent
    • Electronic Health Records: 44.02 Document Patient Education – Wound Care after Mole Removal
    • Practice Medical Office: Clinical: Work Task Proficiencies

Unit Seven: Assisting with Diagnostics

    • Chapter 45: Orientation to the Lab
    • Introduction
    • 45.1 The Role of Laboratory Testing in Patient Care
    • 45.2 The Medical Assistant’s Role
    • 45.3 Use of Laboratory Equipment
    • Skills Video: Using a Microscope
    • 45.4 Safety in the Laboratory
    • 45.5 Quality Assurance Programs
    • 45.6 Communicating with the Patient
    • 45.7 Recordkeeping
    • Procedure 45-1 Using a Microscope
    • Electronic Health Records: 45.01 Order a Patient’s Labs
    • Electronic Health Records: 45.02 Record a Patient’s Lab Results
    • Practice Medical Office: Clinical: Privacy and Liability
    • Chapter 46: Microbiology and Disease
    • Introduction
    • 46.1 Microbiology and the Role of the Medical Assistant
    • 46.2 How Microorganisms Cause Disease
    • 46.3 Classification and Naming of Microorganisms
    • 46.4 Viruses
    • 46.5 Bacteria
    • 46.6 Protozoans
    • 46.7 Fungi
    • 46.8 Multicellular Parasites
    • 46.9 How Infections Are Diagnosed
    • 46.10 Specimen Collection
    • Skills Video: Obtaining a Throat Culture Specimen
    • 46.11 Transporting Specimens to an Outside Laboratory
    • 46.12 Direct Examination of Specimens
    • 46.13 Preparation and Examination of Stained Specimens
    • 46.14 Culturing Specimens in the Medical Office
    • Procedure 46-1 Obtaining a Throat Culture Specimen
    • Procedure 46-2 Performing a Quick Strep A Test on a Throat Specimen
    • Procedure 46-3 Preparing Microbiologic Specimens for Transport to an Outside Laboratory
    • Procedure 46-4 Preparing a Microbiologic Specimen Smear
    • Procedure 46-5 Performing a Gram Stain
    • Electronic Health Records: 46.01 Order a Strep Test for a Patient
    • Electronic Health Records: 46.02 Record Strep Test Results for a Patient
    • Practice Medical Office: Admin Check Out: Privacy and Liability
    • Chapter 47: Collecting, Processing, and Testing Urine and Stool Specimens
    • Introduction
    • 47.1 The Role of the Medical Assistant
    • 47.2 Obtaining Urine Specimens
    • Skills Video: Collecting a Clean-Catch Midstream Urine Specimen
    • 47.3 Urinalysis
    • Skills Video: Performing a Reagent Strip Test
    • Skills Video: Pregnancy Testing Using the EIA Method
    • 47.4 Collecting and Processing Stool Specimens
    • Procedure 47-1 Collecting a Clean-Catch Midstream Urine Specimen
    • Procedure 47-2 Collecting a 24-Hour Urine Specimen
    • Procedure 47-3 Establishing Chain of Custody for a Urine Specimen
    • Procedure 47-4 Measuring Specific Gravity with a Refractometer
    • Procedure 47-5 Performing a Reagent Strip Test
    • Procedure 47-6 Pregnancy Testing Using the EIA Method
    • Procedure 47-7 Processing a Urine Specimen for Microscopic Examination of Sediment
    • Procedure 47-8 Fecal Occult Blood Testing Using the Guaiac Testing Method
    • Electronic Health Records: 47.01 Record Urine Dipstick Results
    • Electronic Health Records: 47.02 Document Release of Urine Specimen for Chain of Custody
    • Practice Medical Office: Clinical: Interactions
    • Chapter 48: Collecting, Processing, and Testing Blood Specimens
    • Introduction
    • 48.1 The Role of the Medical Assistant
    • 48.2 Preparation for Collecting Blood Specimens
    • Skills Video: Quality Control Procedures for Blood Specimen Collection
    • 48.3 Patient Preparation and Communication
    • 48.4 Performing Blood Collection
    • 48.5 Performing Common Blood Tests
    • Skills Video: Preparing a Blood Smear Slide
    • Skills Video: Measuring Hematocrit Percentage after Centrifuge
    • Skills Video: Measuring Blood Glucose Using a Handheld Glucometer
    • Procedure 48-1 Quality Control Procedures for Blood Specimen Collection
    • Procedure 48-2 Performing Venipuncture Using an Evacuated System
    • Procedure 48-3 Performing Capillary Puncture
    • Procedure 48-4 Preparing a Blood Smear Slide
    • Procedure 48-5 Measuring Hematocrit Percentage after Centrifuge
    • Procedure 48-6 Measuring Blood Glucose Using a Handheld Glucometer
    • Procedure 48-7 Performing a Rapid Infectious Mononucleosis Test
    • Electronic Health Records: 48.01 Order Bloodwork for a Patient
    • Electronic Health Records: 48.02 Record Glucose Test Results
    • Practice Medical Office: Clinical: Work Task Proficiencies
    • Chapter 49: Electrocardiography and Pulmonary Function Testing
    • Introduction
    • 49.1 The Medical Assistant’s Role in Electrocardiography and Pulmonary Function Testing
    • 49.2 Basic Principles of Electrocardiography
    • 49.3 The Electrocardiograph
    • 49.4 Performing an ECG
    • Skills Video: Obtaining an ECG
    • 49.5 Exercise Electrocardiography (Stress Testing) and Echocardiography
    • 49.6 Ambulatory Electrocardiography (Holter Monitoring)
    • Skills Video: Holter Monitoring
    • 49.7 Pulmonary Function Testing
    • Skills Video: Measuring Forced Vital Capacity Using Spirometry
    • Skills Video: Peak Expiratory Flow Rate
    • Procedure 49-1 Obtaining an ECG
    • Procedure 49-2 Ambulatory Monitoring
    • Procedure 49-3 Measuring Forced Vital Capacity Using Spirometry
    • Procedure 49-4 Obtaining a Peak Expiratory Flow Rate
    • Electronic Health Records: 49.01 Order an ECG for a Patient
    • Electronic Health Records: 49.02 Upload an ECG Tracing to a Patient’s EHR
    • Practice Medical Office: Clinical: Work Task Proficiencies
    • Chapter 50: Diagnostic Imaging
    • Introduction
    • 50.1 Brief History of the X-ray
    • 50.2 Diagnostic Radiology
    • 50.3 The Medical Assistant’s Role in Diagnostic Radiology
    • 50.4 Common Diagnostic Radiologic Tests
    • 50.5 Common Therapeutic Uses of Radiation
    • 50.6 Radiation Safety and Dose
    • 50.7 Electronic Medicine
    • Procedure 50-1 Assisting with an X-ray Examination
    • Procedure 50-2 Documentation and Filing Techniques for X-rays
    • Electronic Health Records: 50.01 Document Administration of Patient Education – Mammography
    • Electronic Health Records: 50.02 Upload Mammogram Results to a Patient’s EHR
    • Practice Medical Office: Clinical: Interactions

Unit Eight: Assisting in Therapeutics

    • Chapter 51: Principles of Pharmacology
    • Introduction
    • 51.1 The Medical Assistant’s Role in Pharmacology
    • 51.2 Pharmacology
    • Body Animat3D: Pharmacokinetics vs. Pharmacodynamics
    • Body Animat3D: Medication Absorption, Medication Distribution, Medication Metabolism, and Medication Excretion
    • 51.3 Drug Names and Categories
    • 51.4 FDA Regulation and Drugs
    • 51.5 Sources of Drug Information
    • 51.6 Controlled Substances
    • 51.7 Prescriptions
    • Skills Video: Interpreting a Prescription
    • 51.8 Nonpharmacologic Pain Management
    • 51.9 Vaccines
    • Procedure 51-1 Helping the Licensed Practitioner Comply with the Controlled Substances Act of 1970
    • Procedure 51-2 Interpreting a Prescription
    • Electronic Health Records: 51.01 Record Administration of a Vaccine
    • Electronic Health Records: 51.02 Record Medications in a Patient’s EHR
    • Electronic Health Records: 51.03 Create a Prescription Refill Request
    • Practice Medical Office: Clinical: Privacy and Liability
    • Chapter 52: Dosage Calculations
    • Introduction
    • 52.1 Ensuring Safe Dosage Calculations
    • 52.2 Measurement Systems
    • 52.3 Conversions Within and Between Measurement Systems
    • 52.4 Dosage Calculations
    • 52.5 Body Weight and Body Surface Area Calculations
    • Practice Medical Office: Clinical: Privacy and Liability
    • Chapter 53: Medication Administration
    • Introduction
    • 53.1 Preparing to Administer a Drug
    • 53.2 Rights of Medication Administration
    • 53.3 Drug Routes and Equipment
    • 53.4 Medications by Mouth
    • Skills Video: Administering Drugs by Mouth
    • 53.5 Medications by Injection
    • Skills Video: Drawing a Drug from an Ampule
    • Skills Video: Reconstituting and Drawing a Drug for Injection
    • Skills Video: Giving an Intradermal Injection
    • Skills Video: Giving a Subcutaneous Injection
    • Skills Video: Giving an Intramuscular Injection
    • 53.6 Other Medication Routes
    • 53.7 Special Considerations
    • 53.8 Patient Education About Medications
    • 53.9 Charting Medications
    • Procedure 53-1 Administering Oral Drugs
    • Procedure 53-2 Administering Buccal or Sublingual Drugs
    • Procedure 53-3 Drawing a Drug from an Ampule
    • Procedure 53-4 Reconstituting and Drawing a Drug for Injection
    • Procedure 53-5 Giving an Intradermal (ID) Injection
    • Procedure 53-6 Giving a Subcutaneous (Subcut) Injection
    • Procedure 53-7 Giving an Intramuscular (IM) Injection
    • Procedure 53-8 Administering Inhalation Therapy
    • Procedure 53-9 Administering and Removing a Transdermal Patch
    • Procedure 53-10 Assisting with Administration of a Urethral Drug
    • Procedure 53-11 Administering a Vaginal Medication
    • Procedure 53-12 Administering a Rectal Medication
    • Electronic Health Records: 53.01 Document Medication Administration
    • Electronic Health Records: 53.02 Record Medications in a Patient’s EHR
    • Electronic Health Records: 53.03 Document Allergies in a Patient’s EHR
    • Practice Medical Office: Clinical: Office Operations
    • Chapter 54: Physical Therapy and Rehabilitation
    • Introduction
    • 54.1 General Principles of Physical Therapy
    • 54.2 Cryotherapy and Thermotherapy
    • 54.3 Hydrotherapy
    • 54.4 Exercise Therapy
    • 54.5 Massage
    • 54.6 Traction
    • 54.7 Mobility Aids
    • Skills Video: Teaching a Patient How to Use Crutches
    • 54.8 Referral to a Physical Therapist
    • Procedure 54-1 Administering Cryotherapy
    • Procedure 54-2 Administering Thermotherapy
    • Procedure 54-3 Teaching a Patient How to Use a Cane
    • Procedure 54-4 Teaching a Patient How to Use a Walker
    • Procedure 54-5 Teaching a Patient How to Use Crutches
    • Electronic Health Records: 54.01 Refer a Patient to Physical Therapy
    • Practice Medical Office: Clinical: Work Task Proficiencies
    • Chapter 55: Nutrition and Health
    • Introduction
    • 55.1 Daily Energy Requirements
    • 55.2 Nutrients
    • Body Animat3D: Protein Synthesis
    • 55.3 Dietary Guidelines
    • 55.4 Assessing Nutritional Levels
    • 55.5 Modified Diets
    • 55.6 Patients with Specific Nutritional Needs
    • Body Animat3D: Digestion: Lactose Intolerance
    • Body Animat3D: Obesity
    • 55.7 Eating Disorders
    • 55.8 Patient Education
    • Procedure 55-1 Teaching Patients How to Read Food Labels
    • Procedure 55-2 Alerting Patients with Food Allergies to the Dangers of Common Foods
    • Electronic Health Records: 55.01 Document Administration of Patient Education for Nutrition
    • Electronic Health Records: 55.02 Record Food Allergies in a Patient’s EHR
    • Practice Medical Office: Admin Check In: Interactions

Unit Nine: Medical Assisting Practice

    • Chapter 56: Practice Management
    • Introduction
    • 56.1 Organizational Design
    • 56.2 Managing the Medical Practice
    • Skills Video: Petty Cash
    • 56.3 Human Resources and Practice Management
    • 56.4 Being a Leader
    • 56.5 Risk Management and Quality Assurance
    • Skills Video: Completing an Incident Report
    • 56.6 Handling Payroll
    • 56.7 Calculating and Filing Taxes
    • Procedure 56-1 Preparing a Travel Expense Report
    • Procedure 56-2 Preparing an Agenda
    • Procedure 56-3 Completing an Incident Report
    • Procedure 56-4 Generating Payroll
    • Electronic Health Records: 56.01 Assign Access Rights to an Employee
    • Practice Medical Office: Admin Check Out: Privacy and Liability
    • Chapter 57: Emergency Preparedness
    • Introduction
    • 57.1 Understanding Medical Emergencies
    • 57.2 Preparing for Medical Emergencies
    • Skills Video: Performing an Emergency Assessment
    • 57.3 Accidental Injuries
    • Body Animat3D: Concussions
    • Skills Video: Controlling Bleeding
    • Skills Video: Cleaning Minor Wounds
    • 57.4 Common Disorders
    • Skills Video: Caring for a Patient Who Is Vomiting
    • 57.5 Less Common Disorders
    • Skills Video: Performing Cardiopulmonary Resuscitation (CPR)
    • 57.6 Common Psychosocial Emergencies
    • 57.7 The Patient Under Stress
    • 57.8 Educating the Patient
    • 57.9 Disasters and Pandemics
    • 57.10 Bioterrorism
    • Procedure 57-1 Stocking the Crash Cart
    • Procedure 57-2 Performing an Emergency Assessment
    • Procedure 57-3 Foreign Body Airway Obstruction in a Responsive Adult or Child
    • Procedure 57-4 Foreign Body Airway Obstruction in a Responsive Infant
    • Procedure 57-5 Controlling Bleeding
    • Procedure 57-6 Cleaning Minor Wounds
    • Procedure 57-7 Caring for a Patient Who Is Vomiting
    • Procedure 57-8 Assisting During a Chemical Disaster
    • Body Animat3D: Burns
    • Practice Medical Office: Clinical: Privacy and Liability
    • Chapter 58: Preparing for the World of Work
    • Introduction
    • 58.1 Training in Action
    • 58.2 Obtaining Professional Certification
    • 58.3 Preparing to Find a Position
    • 58.4 Interviewing
    • 58.5 On the Job
    • Procedure 58-1 Résumé Writing
    • Practice Medical Office: Admin Check Out: Work Task Proficiencies

APPENDICES

    • I Prefixes, Suffixes, and Word Roots in Commonly Used Medical Terms
    • II Abbreviations and Symbols Commonly Used in Medical Notations
    • III Diseases and Disorders

Glossary

Index

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