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Management and Supervision in Law Enforcement

Management and Supervision in Law Enforcement 7th Edition

By: Kären M. Hess Christine Hess Orthmann Shaun E. LaDue
ISBN-10: 1305543319
/ ISBN-13: 9781305176720
Edition: 7th Edition
Language: English
				
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Ch 1: The Organization and Mission of Policing in the United States

    • Ch 1: Do You Know?
    • Ch 1: Chapter at a Glance
    • Ch 1: Can You Define?
    • Ch 1: Introduction
    • Early Influences on U.S. Law Enforcement Organization
    • The Formal Organization
    • The Informal Organization
    • The Emerging Law Enforcement Organization
    • Change Revisited
    • Post-9/11 Policing
    • Community Policing
    • Problem-Solving Policing
    • Compstat Policing
    • Intelligence-Led Policing
    • Evidence-Based Policing
    • Predictive Policing
    • The Impact of Contemporary Policing Approaches on the New Supervisor or Manager
    • Ch 1: Summary
    • Challenge One
    • Ch 1: Discussion Questions
    • Ch 1: References

Ch 2: Management, Supervision, and Leadership in Law Enforcement

    • Ch 2: Do You Know?
    • Ch 2: Chapter at a Glance
    • Ch 2: Can You Define?
    • Ch 2: Introduction
    • Management and Supervision
    • Authority, Responsibility, and Delegation
    • Basic Management Skills and Tools
    • Personal Characteristics of Successful Managers
    • Management Styles
    • Influences on Police Management from the Business World
    • Avoiding Micromanaging
    • Functions of Managers at Various Levels
    • Managing versus Leading
    • Leadership and the Characteristics of Leaders
    • Research on and Theories Related to Leadership
    • Leadership Styles
    • A Perspective on Leadership from the Business World
    • Leadership Training and Development
    • Common Leadership Errors
    • Holistic Management/Leadership
    • The Team Approach
    • Beyond the Local Level: The National Incident Management System (NIMS)
    • Being New to a Management Position
    • Law Enforcement Management as a Career: Guidelines for Effectiveness
    • Ch 2: Summary
    • Challenge Two
    • Ch 2: Discussion Questions
    • Ch 2: References

Ch 3: Communication: A Critical Leadership Skill

    • Ch 3: Do You Know?
    • Ch 3: Chapter at a Glance
    • Ch 3: Can You Define?
    • Ch 3: Introduction
    • Communication: An Overview
    • The Communication Process
    • Barriers to Communication
    • Communication Enhancers
    • Internal Communication
    • External Communication
    • Communicating with the Community
    • Information Sharing through N-DEx, OneDOJ, and LEO
    • Obstacles to Information Sharing
    • Conflict and Communication
    • Responsibility for Conflict Management
    • Managing Crisis Conflict
    • Maintaining Healthy Conflict
    • Conflict Resolution Skills
    • A Final Word about Communication
    • Ch 3: Summary
    • Challenge Three
    • Ch 3: Discussion Questions
    • Ch 3: References

Ch 4: Decision Making and Problem Solving as a Manager and Leader

    • Ch 4: Do You Know?
    • Ch 4: Chapter at a Glance
    • Ch 4: Can You Define?
    • Ch 4: Introduction
    • A Decision-Making, Problem-Solving Environment
    • Kinds of Decisions
    • Whole-Brain Research
    • Basic Methods for Making Decisions or Problem Solving
    • More Complex Decision-Making and Problem-Solving Processes
    • Problem-Solving Policing
    • The Problem Analysis Triangle
    • Using Crime Analysis in Problem Solving
    • Creativity and Innovation
    • Common Mistakes
    • Legal Decisions
    • Ethical Decisions
    • Evaluating Decisions
    • Ch 4: Summary
    • Challenge Four
    • Ch 4: Discussion Questions
    • Ch 4: References

Ch 5: Time Management: Minute by Minute

    • Ch 5: Do You Know?
    • Ch 5: Chapter at a Glance
    • Ch 5: Can You Define?
    • Ch 5: Introduction
    • Time Defined
    • Time Management: Planning and Organizing Time
    • Value of Time
    • Goals and Time Management
    • Organizing Time
    • Controlling Time
    • Scheduling
    • Time Abusers: Combating Unproductive Time
    • Controlling the Paper Flood and Information Load
    • Retaining What You Need to Remember
    • Productivity—The Bottom Line
    • The Physiology of Productivity
    • Ch 5: Summary
    • Challenge Five
    • Ch 5: Discussion Questions
    • Ch 5: References

Ch 6: Staffing Your Agency: Hiring, Training, and Professional Learning

    • Ch 6: Do You Know?
    • Ch 6: Chapter at a Glance
    • Ch 6: Can You Define?
    • Ch 6: Introduction
    • The Importance of Hiring Well
    • Recruiting
    • The Selection Process
    • Educational Requirements
    • Laws Affecting Employment
    • Affirmative Action
    • The Importance of Training Well
    • Training versus Educating
    • Training as a Management Function
    • Variables Affecting Learning
    • Principles of Learning
    • Instructional Methods
    • Instructional Materials
    • Other Training Options
    • Training Standards
    • Academy Training for New Recruits
    • On-the-Job Training
    • Training at the Management Level
    • External Training
    • Ongoing Training—Lifelong Learning
    • Benefits of Effective Training Programs
    • The Learning Organization
    • Ch 6: Summary
    • Challenge Six— 1
    • Challenge Six— 2
    • Ch 6: Discussion Questions
    • Ch 6: References
    • Ch 6: Cited Cases

Ch 7: Promoting Growth and Development

    • Ch 7: Do You Know?
    • Ch 7: Chapter at a Glance
    • Ch 7: Can You Define?
    • Ch 7: Introduction
    • Job Descriptions
    • The Workplace Culture
    • Developing Positive Interpersonal Relationships
    • Balanced Performance Managers and Empowerment
    • Stages of Growth
    • Developing Positive Attitudes
    • Developing a Positive Image
    • Demonstrating Cultural Competency and Sensitivity
    • Developing a Sense of Ethics and Integrity
    • The Long-Range Importance of Developing Personnel
    • Ch 7: Summary
    • Challenge Seven
    • Ch 7: Discussion Questions
    • Ch 7: References
    • Ch 7: Cited Cases

Ch 8: Motivation and Morale

    • Ch 8: Do You Know?
    • Ch 8: Chapter at a Glance
    • Ch 8: Can You Define?
    • Ch 8: Introduction
    • Officer Retention and the Relationship to Motivation and Morale
    • Motivation Defined
    • Self-Motivation
    • Motivational Theories
    • Causes and Symptoms of an Unmotivated Work Force
    • External, Tangible Motivators
    • Internal, Intangible Motivators
    • The Law Enforcement Career as a Motivator
    • Benefits of Motivated Personnel
    • Morale: An Overview
    • Indicators of Morale Problems
    • Reasons for Morale Problems
    • Building Morale
    • Promotions and Morale
    • Ch 8: Summary
    • Challenge Eight
    • Ch 8: Discussion Questions
    • Ch 8: References

Ch 9: Collaborating with Labor Management and Handling Complaints and Grievances

    • Ch 9: Do You Know?
    • Ch 9: Chapter at a Glance
    • Ch 9: Can You Define?
    • Ch 9: Introduction
    • Labor Laws and Unions
    • Types of Law Enforcement Unions
    • Reasons for Joining Law Enforcement Unions
    • Collective Bargaining
    • Management versus Employee Rights
    • Management, Unions, and Politics
    • Management and Unions Working Together
    • Collective Bargaining, Arbitration, and the CEO
    • Avoiding Conflict and Potential Lawsuits
    • Labor-Management Relations in Policing: Looking to The Future and Finding Common Ground
    • Complaints and Grievances
    • Complaints
    • Investigating and Resolving Complaints
    • Grievances
    • Resolving Grievances
    • Disposition of Complaints and Grievances
    • Ch 9: Summary
    • Challenge Nine
    • Ch 9: Discussion Questions
    • Ch 9: References
    • Ch 9: Cited Cases

Ch 10: Discipline and Problem Behaviors

    • Ch 10: Do You Know?
    • Ch 10: Chapter at a Glance
    • Ch 10: Can You Define?
    • Ch 10: Introduction
    • Discipline Defined
    • Knowledge of Rules, Regulations, and Expected Behaviors
    • Policies and Procedures
    • Clarity of Role versus Creativity
    • Dealing with Problem Employees
    • Negative Discipline/Punishment
    • Comprehensive Discipline
    • A Fair Disciplinary System
    • Ch 10: Summary
    • Challenge Ten
    • Ch 10: Discussion Questions
    • Ch 10: References
    • Ch 10: Cited Cases

Ch 11: Stress and Related Hazards of the Job

    • Ch 11: Do You Know?
    • Ch 11: Chapter at a Glance
    • Ch 11: Can You Define?
    • Ch 11: Introduction
    • Stress Defined
    • Sources of Stress
    • Law Enforcement Personnel with Additional Stressors
    • Effects of Stress—An Overview
    • Other Possible Major Effects of Stress
    • How Individual Officers Can Cope with Stress
    • How the Organization Can Reduce Stress
    • Programs to Prevent or Reduce Stress
    • The Critical Role of the Manager/Supervisor
    • Ch 11: Summary
    • Challenge Eleven
    • Ch 11: Discussion Questions
    • Ch 11: References

Ch 12: Deploying Law Enforcement Resources and Improving Productivity

    • Ch 12: Do You Know?
    • Ch 12: Chapter at a Glance
    • Ch 12: Can You Define?
    • Ch 12: Introduction
    • Deploying Personnel
    • The Response
    • Kinds of Patrol
    • Methods of Patrol
    • Involving Citizens While Expanding the Law Enforcement Personnel Pool
    • Deploying Resources to Fight Crime
    • Deploying Resources in Emergencies
    • Deploying Resources for Homeland Security
    • Law Enforcement Productivity
    • Leadership, Discipline, Motivation, and Morale Revisited
    • Ch 12: Summary
    • Challenge Twelve
    • Ch 12: Discussion Questions
    • Ch 12: References

Ch 13: Budgeting and Managing Costs Creatively in the New Norm

    • Ch 13: Do You Know?
    • Ch 13: Chapter at a Glance
    • Ch 13: Can You Define?
    • Ch 13: Introduction
    • Budget Defined
    • Purposes of Budgets
    • Budget Categories
    • Budgeting Systems
    • Responsibility for Preparing the Budget
    • The Budgeting Process
    • Monitoring Spending
    • Cutback Budgeting
    • Managing Costs Creatively
    • Creative Ways to Reduce Costs
    • Increasing Revenue
    • Ch 13: Summary
    • Challenge Thirteen
    • Ch 13: Discussion Questions
    • Ch 13: References

Ch 14: Measuring Performance: Assessment and Evaluation

    • Ch 14: Do You Know?
    • Ch 14: Chapter at a Glance
    • Ch 14: Can You Define?
    • Ch 14: Introduction
    • Evaluation: An Overview
    • Purposes of Evaluation
    • Inspections
    • Performance Appraisals
    • Performance Reviews
    • Evaluating the Team
    • Evaluating the Entire Department
    • Recognizing Value in Policing
    • Evaluating Citizen Satisfaction with Services
    • Evaluation and Research
    • Challenging the Status Quo
    • Ch 14: Summary
    • Challenge Fourteen
    • Ch 14: Discussion Questions
    • Ch 14: References

Ch 15: Learning from the Past; Looking to the Future

    • Ch 15: Do You Know?
    • Ch 15: Chapter at a Glance
    • Ch 15: Can You Define?
    • Ch 15: Introduction
    • Megatrends—Looking Back and to the Future
    • Law Enforcement for the Future
    • Trends Shaping the Future of Policing
    • Critical Issues in Policing
    • Futuristics
    • Change Revisited
    • Ch 15: Summary
    • Challenge Fifteen
    • Ch 15: Discussion Questions
    • Ch 15: References

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