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Hotel Operations Management

Hotel Operations Management 3rd Edition

By: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
ISBN-10: 013433762X
/ ISBN-13: 9780134342641
Edition: 3rd Edition
Language: English
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Table of contents:

1. The Hotel Industry: Overview and Professional Career Opportunities
2. Guest Service
3. The Hotel General Manager
4. Management, Supervision and Service Skills for the G.M.
5. Human Resources
6. Accounting
7. Revenue Management
8. Sales and Marketing
9. The Front Office
10. Housekeeping
11. Food and Beverage
12. Facility Engineering and Maintenance
13. Safety and Property Security
14. Franchise Agreements and Management Contracts
15. Managing in the Global Hotel Industry


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