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Communication in Nursing

Communication in Nursing

By: Julia Balzer Riley
ISBN-10: 032308334X
/ ISBN-13: 9780323083348
Language: English
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PART 1: Getting Started: Basic Communication Competence
1. Responsible, Assertive Care Communication in Nursing
2. The Client-Nurse Relationship: A Helping Relationship
3. Solving Problems Together
4. Understanding Each Other: Communication and Culture
5. Working Together in Groups
6. Electronic Communication
PART 2: Building Relationships
7. Warmth
8. Respect
9. Genuineness
10. Empathy
11. Self Disclosure
12. Specificity
13. Asking Questions
14. Expressing Opinions
15. Humor
16. Spirituality
PART 3: Building Confidence
17. Requesting Support
18. Overcoming Evaluation Anxiety
19. Feedback
20. Relaxation
21. Imagery
22. Positive Self-Talk
PART 4: Meeting Challenges
23. Confrontation
24. Refusing Unreasonable Requests
25. Communicating Assertively and Responsibly with Distressed Clients and Colleagues
26. Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
27. Communicating Assertively and Responsibly with Unpopular Clients


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