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Administrative Medical Assisting

Administrative Medical Assisting 8th Edition

By: Linda L. French
ISBN-10: 1337648418
/ ISBN-13: 9781337514118
Edition: 8th Edition
Language: English
				
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Unit 1: Professional and Career Responsibilities

    • Ch 1: A Career as an Administrative Medical Assistant
    • Welcome to Administrative Medical Assisting
    • Customer Service-Oriented Practice
    • Career Advantages
    • Employment Opportunities
    • Administrative Medical Assistant Job Responsibilities
    • Interpersonal Skills
    • Understanding Work-Related Emotional and Psychological Problems
    • Professionalism
    • Licesure, Accreditation, Certification, and Registration
    • Keeping Current
    • Health Care Reform
    • Ch 2: The Health Care Environment: Past, Present, and Future
    • History of Medicine
    • Evolution of the Medical Assisting Career
    • Changes in Health Care
    • Today’s Health Care Delivery System
    • The Medical Practice Setting
    • The Physician Specialist
    • Ch 3: Medicolegal and Ethical Responsibilities
    • Medical Ethics
    • Medical Etiquette
    • Health Insurance Portability and Accountability Act of 1996
    • Confidentiality
    • Medical Practice Acts
    • Medical Professional Liability
    • Criminal and Civil Law
    • Litigation Prevention
    • Alternatives to the Litigation Process
    • Medical Records
    • Advance Directives

Unit 2: Interpersonal Communications

    • Ch 4: The Art of Communication
    • Essential Communication
    • Methods of Communication
    • Elements That Influence and Interfere with Communication
    • Professional Communication
    • Ch 5: Receptionist and the Medical Office Environment
    • Office Receptionist
    • Opening the Medical Office
    • Processing Patients
    • Reception Area
    • Office Safety and Emergency Preparedness
    • Closing the Medical Office
    • Ch 6: Telephone Procedures
    • Communication by Telephone
    • Telephone Equipment
    • Telephone Services
    • Telephone Policies and Procedures
    • Receiving Telephone Calls and Messages
    • Special Telephone Calls
    • Telephone Reference Aids
    • Ch 7: Appointments
    • Appointment Schedule Template
    • Scheduling Systems
    • Scheduling Appointments
    • Scheduling Tips and Types of Appointments
    • Appointment Reminder Systems
    • Appointment Reference Sheet
    • Guidelines to Avoid Audits and Improve Scheduling

Unit 3: Records Management

    • Ch 8: Filing Procedures
    • Commercial Filing Systems
    • Electronic Filing Systems
    • Paper-Based Filing System
    • Alphabetical Filing Rules
    • Filing Equipment
    • Filing Supplies and Their Uses
    • Charge-Out and Control Systems
    • Filing Documents in Patient Records
    • Record Retention and Storage
    • Destroying Documents
    • Ch 9: Medical Records
    • Patients’ Medical Records
    • Medical Record Systems
    • Recordkeeping
    • Documentation Guidelines
    • Correcting a Medical Record
    • Contents of a Medical Record
    • Abstracting From Medical Records
    • Audit of Medical Records
    • Ch 10: Drug and Prescription Records
    • Introduction
    • History of Drug Laws
    • Drug Names
    • Drug References
    • Understanding Prescriptions
    • Prescription Drugs and the Role of the Medical Assistant
    • Control and Storage of Drugs

Unit 4: Written Communication

    • Ch 11: Written Correspondence
    • Written Communication
    • Letter Standards, Styles, and Components
    • Composing Letters
    • Corrections in Business Correspondence
    • Envelope Enclosures
    • Medical Transcription
    • Photocopying Procedures
    • Ch 12: Processing Mail and Electronic Correspondence
    • United States Postal Service
    • Supplies and Equipment
    • Handling Incoming Mail
    • Handling Outgoing Mail
    • Addressing Envelopes for Computerized Mail
    • Managing Office Mail
    • Electronic Mail
    • Facsimile Communication

Unit 5: Financial Administration

    • Ch 13: The Revenue Cycle: Fees, Credit, and Collection
    • Introduction to Fees, Credit, and Collection
    • The Revenue Cycle
    • Fee Schedules
    • Patient Billing
    • Receiving Insurance Payment
    • History of Credit
    • Credit and Collection Laws
    • Collections
    • Ch 14: Banking
    • Financial Institutions
    • Accounts
    • Checks
    • Bank Deposits
    • Automated Teller Machines
    • Checkbook Management
    • Bank Statements
    • Ch 15: Bookkeeping
    • Accounting
    • Patient Accounts
    • Daysheet
    • Accounts Receivable Control
    • Cash Funds
    • Ch 16: Procedure Coding
    • Introduction to Procedure Coding
    • Coding for Professional Services
    • Coding Terminology
    • Codebook Sections
    • Ch 17: Diagnostic Coding
    • Diagnostic Coding Using ICD-10-CM
    • The ICD-10-CM Codebook
    • Chapter-Specific Coding Guidelines
    • Summary
    • Ch 18: Health Insurance Systems and Claim Submission
    • Introduction to Insurance
    • Third-Party Payers
    • Insurance Plans and Programs
    • General Guidelines for Handling Insurance Claims
    • The Health Insurance Claim
    • Claims Submission and Time Limits
    • Claim Status

Unit 6: Managing the Office

    • Ch 19: Office Managerial Responsibilities
    • Office Manager
    • Office Guidebooks
    • Employer Responsibilities
    • Facility Oversight
    • Office Supplies
    • Business Travel
    • Ch 20: Financial Management of the Medical Practice
    • Computerized Financial Management
    • Analyzing Practice Productivity
    • Accounts Payable
    • Payroll
    • Ch 21: Seeking a Position as an Administrative Medical Assistant

Appendix A: CMS-1500 Claim Form Field-by-Field Instructions and a Commercial Insurance Template

Appendix B: Medical Assisting Task List and Competency Tables Referencing Chapters, Procedures, and

Glossary

Index


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