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Administrative Dental Assistant

Administrative Dental Assistant 4th Edition

By: Linda J Gaylor, RDA, BPA, MEd
ISBN-10: 0323294448
/ ISBN-13: 9780323294447
Edition: 4th Edition
Language: English
				
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1. Introduction to the Dental Profession

    • 1.  Orientation to the dental profession
    • Introduction
    • Your role as the administrative dental assistant
    • Types of administrative assistants
    • Personal traits of an administrative dental assistant
    • Education
    • Members of the dental healthcare team
    • Health Insurance Portability and Accountability Act of 1996
    • The HITECH Act
    • The 2013 HIPAA Omnibus Final Rule
    • Occupational Safety and Health Administration (OSHA)
    • Legal standards
    • Patient’s rights
    • Patients have the right to know what treatment is recommended, the cost, and what alternative options are available.
    • Patients have the right to expect that they will be safe.
    • Patients have the right to expect that the dental healthcare team will communicate in a way that they can understand.
    • Patients have the right to know the dentist and dental auxiliary team are licensed.
    • Patients have the right to choose their dentist.
    • Patients have the right to expect that their medical and dental information is kept private.
    • Patients have the right to view their medical and dental information.
    • Professional organizations
    • Key points
    • Career-ready practices
    • 2.  Dental basics
    • Introduction
    • Basic dental office design
    • Basic dental anatomy
    • Numbering systems
    • Charting methods
    • Dental procedures
    • Basic chairside dental-assisting duties
    • Key points
    • Career-ready practices

2. Communication Skills: Principles and Practices

    • 3.  Communication skills and telephone techniques
    • Introduction
    • Elements of the communication process
    • Mediums of communication
    • Interpersonal communication
    • Barriers to effective communication
    • Improving communication
    • Telephone techniques
    • Key points
    • Career-ready practices
    • 4.  Written correspondence and digital communication
    • Introduction
    • Letter writing style
    • Letter style (appearance)
    • Letter style (format)
    • Punctuation styles
    • Types of correspondence used in dentistry
    • Writing resources
    • Letter templates
    • Digital communications
    • Mail
    • Dictation
    • Key points
    • Career-ready practices
    • 5.  Patient relations
    • Introduction
    • Psychology: Humanistic theory
    • Practice branding: Creating a positive image
    • Problem solving
    • Providing outstanding customer service
    • Key points
    • Career-ready practices
    • 6.  Dental healthcare team communications
    • Introduction
    • Dental practice procedural manual
    • Communications
    • Organizational conflicts
    • Staff meetings
    • Key points
    • Career-ready practices

3. Managing Dental Office Systems

    • 7.  Computerized dental practice
    • Introduction
    • Basic systems
    • Selecting a practice management system
    • Functions to consider when selecting a software package
    • Basic operation of a software package
    • Roles of the administrative dental assistant
    • Daily procedures with a computerized system
    • Key points
    • Career-ready practices
    • 8.  Patient clinical records
    • Introduction
    • Electronic clinical records
    • Components of the clinical record
    • Collecting information
    • Clinical records risk management
    • Key points
    • Career-ready practices
    • 9.  Information management
    • Introduction
    • Filing methods
    • Types of information
    • Filing equipment for a paper system
    • Filing supplies
    • Preparing the paper clinical record
    • Preparing business documents for filing
    • Preparing paper documents for filing
    • Key points
    • Career-ready practices
    • 10.  Dental patient scheduling
    • Introduction
    • Mechanics of scheduling
    • The art of scheduling
    • Making appointments
    • Time-saving functions
    • Key points
    • Career-ready practices
    • 11.  Recall systems
    • Introduction
    • Classification of recalls
    • Methods for recalling patients
    • Key points
    • Career-ready practices
    • 12.  Inventory management
    • Introduction
    • Establishing an inventory management system
    • Types of supplies, products, and equipment
    • Selecting and ordering supplies, products, and equipment
    • Occupational safety and health administration (OSHA)
    • Key points
    • Career-ready practices
    • 13.  Office equipment
    • Introduction
    • Electronic business equipment
    • Telecommunication
    • Intraoffice communications
    • Office machines
    • Business office environment
    • Key points
    • Career-ready practices

4. Managing Dental Office Finances

    • 14.  Financial arrangement and collection procedures
    • Introduction
    • Designing a financial policy
    • Financial policies
    • Managing accounts receivable
    • Key points
    • Career-ready practices
    • 15.  Dental insurance processing
    • Introduction
    • Types of dental insurance
    • Other types of insurance coverage
    • Insurance claims processing
    • Insurance payments
    • Insurance tracking systems
    • Completing a dental claim form
    • Fraudulent insurance billing
    • Key points
    • Career-ready practices
    • 16.  Bookkeeping procedures: Accounts payable
    • Introduction
    • Organizing an accounts payable system
    • Verification of expenditures
    • Check writing
    • Reconciling a bank statement
    • Payroll
    • Key points
    • Career-ready practices
    • 17.  Bookkeeping procedures: Accounts receivable
    • Introduction
    • Components of financial records organization
    • Billing
    • Daily routine for managing patient transactions
    • Reports
    • Key points
    • Career-ready practices

5. Managing Your Career

    • 18.  Employment strategies
    • Introduction
    • Career opportunities for administrative dental assistants
    • Steps for developing employment strategies
    • Leaving a job
    • Key points
    • Career-ready practices
    • Glossary

Index


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