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A Guide to Managing & Maintaining Your PC

A Guide to Managing & Maintaining Your PC 8th Edition

By: Jean Andrews
ISBN-10: 1285610881
/ ISBN-13: 9781285605685
Edition: 8th Edition
Language: English
				
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Table of Contents

    • In this Chapter, You Will Learn:
    • Introduction
    • What’s Inside the Case
    • Protecting Yourself and the Equipment against Electrical Dangers
    • Tools Used by a PC Repair Technician
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 2: Working Inside a Computer

    • In this Chapter, You Will Learn:
    • Introduction
    • How to Work Inside a Computer Case
    • Cooling Methods and Devices
    • Selecting a Power Supply
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 3: Introducing Windows Operating Systems

    • In this Chapter, You Will Learn:
    • Introduction
    • Using Windows
    • Quick and Easy Windows Support Tools
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 4: All About Motherboards

    • In this Chapter, You Will Learn:
    • Introduction
    • Motherboard Types and Features
    • Configuring a Motherboard
    • Maintaining a Motherboard
    • Installing or Replacing a Motherboard
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 5: Supporting Processors and Upgrading Memory

    • In this Chapter, You Will Learn:
    • Introduction
    • Types and Characteristics of Processors
    • Selecting and Installing a Processor
    • Memory Technologies
    • How to Upgrade Memory
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 6: Supporting Hard Drives

    • In this Chapter, You Will Learn:
    • Introduction
    • Hard Drive Technologies and Interface Standards
    • How to Select and Install Hard Drives
    • About Tape Drives and Floppy Drives
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 7: Installing Windows

    • In this Chapter, You Will Learn:
    • Introduction
    • How to Plan a Windows Installation
    • Installing Windows 7
    • What to Do After a Windows Installation
    • Special Concerns When Working in a Large Enterprise
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 8: Supporting I/O and Storage Devices

    • In this Chapter, You Will Learn:
    • Introduction
    • Basic Principles for Supporting Devices
    • Installing I/O Peripheral Devices
    • Installing and Configuring Adapter Cards
    • Supporting the Video Subsystem
    • Supporting Storage Devices
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 9: Satisfying Customer Needs

    • In this Chapter, You Will Learn:
    • Introduction
    • Job Roles and Responsibilities
    • What Customers Want: Beyond Technical Know-how
    • Planning for Good Service
    • Dealing with Prohibited Content and Activity
    • Customizing Computer Systems
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 10: Maintaining Windows

    • In this Chapter, You Will Learn:
    • Introduction
    • Scheduled Preventive Maintenance
    • Backup Procedures
    • Managing Files, Folders, and Storage Devices
    • Regional and Language Settings
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 11: Optimizing Windows

    • In this Chapter, You Will Learn:
    • Introduction
    • Windows Utilities and Tools to Support the OS
    • Improving Windows Performance
    • Manually Removing Software
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 12: Troubleshooting Windows and Applications

    • In this Chapter, You Will Learn:
    • Introduction
    • Overview of Windows Troubleshooting Tools
    • Strategies to Troubleshoot Any Computer Problem
    • Troubleshooting Blue Screen Errors and Improper Shutdowns
    • Troubleshooting Applications
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 13: Troubleshooting Hardware Problems

    • In this Chapter, You Will Learn:
    • Introduction
    • How to Approach a Hardware Problem
    • Troubleshooting the Electrical System
    • Troubleshooting POST Before Video Is Active
    • Troubleshooting Error Messages during the Boot
    • Troubleshooting the Motherboard, Processor, and RAM
    • Troubleshooting Hard Drives
    • Troubleshooting Monitors and Video
    • Protecting a Computer and the Environment
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 14: Troubleshooting Windows Startup Problems

    • In this Chapter, You Will Learn:
    • Introduction
    • Understanding the Boot Process
    • Windows 7/Vista Tools for Solving Startup Problems
    • Troubleshooting Windows 7/Vista Startup
    • Chapter Summary
    • Key Terms
    • Review Questions
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 15: Connecting to and Setting Up a Network

    • In this Chapter, You Will Learn:
    • Introduction
    • Understanding TCP/IP and Windows Networking
    • Connecting a Computer to a Network
    • Setting Up a Multifunction Router for a SOHO Network
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 16: Networking Types, Devices, and Cabling

    • In this Chapter, You Will Learn:
    • Introduction
    • Network Types and Topologies
    • Hardware Used by Local Networks
    • Setting Up and Troubleshooting Network Wiring
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 17: Windows Resources on a Network

    • In this Chapter, You Will Learn:
    • Introduction
    • Supporting Client/Server Applications
    • Controlling Access to Folders and Files
    • Troubleshooting Network Connections
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 18: Security Strategies

    • In this Chapter, You Will Learn:
    • Introduction
    • Securing a Windows Workstation
    • Additional Methods to Protect Resources
    • Dealing with Malicious Software
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 19: Supporting Notebooks

    • In this Chapter, You Will Learn:
    • Introduction
    • Special Considerations when Supporting Notebooks
    • Maintaining Notebooks and Notebook Components
    • Replacing and Upgrading Internal Parts
    • Troubleshooting Notebooks
    • Chapter Summary
    • Reviewing the Basics
    • Key Terms
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 20: Mobile Devices and Client-side Virtualization

    • In this Chapter, You Will Learn:
    • Introduction
    • Operating Systems Used on Mobile Devices
    • Comparing Mobile Device Hardware to Laptops
    • Configuring, Syncing, and Securing iOS Devices
    • Configuring, Syncing, and Securing Android Devices
    • Virtualization Basics
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 21: Supporting Printers

    • In this Chapter, You Will Learn:
    • Introduction
    • Printer Types and Features
    • Using Windows to Install, Share, and Manage Printers
    • Printer Maintenance and Upgrades
    • Troubleshooting Printers
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Appendix A: Operating Systems Past and Present

Appendix B: Windows Vista

Appendix C: Windows XP

Appendix D: Creating a Standard Image

Appendix E: Keystroke Shortcuts in Windows

Appendix F: CompTIA A+ Acronyms

Appendix G: Entry Points for Startup Processes

Glossary

Index

IBC


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