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A+ Guide to IT Technical Support (Hardware and Software)

A+ Guide to IT Technical Support (Hardware and Software) 9th Edition

By: Jean Andrews
ISBN-10: 1305266439
/ ISBN-13: 9781305446427
Edition: 9th Edition
Language: English
				
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Table of Contents

Introduction: CompTIA A+ Guide to IT Technical Support

Ch 1: First Look at Computer Parts and Tools

    • What’s inside a Desktop Case
    • First Look at Laptop Components
    • First Look at Mobile Device Hardware
    • Tools Used by a Computer Hardware Technician
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 2: Working inside Desktop Computers and Laptops

    • How to Work inside a Desktop Computer Case
    • Special Considerations When Supporting Laptops
    • How to Work inside a Laptop Computer
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 3: All about Motherboards

    • Motherboard Types and Features
    • Configuring a Motherboard
    • Maintaining a Motherboard
    • Installing or Replacing a Motherboard
    • Replacing a Laptop System Board
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 4: Supporting Processors and Upgrading Memory

    • Types and Characteristics of Processors
    • Selecting and Installing a Processor
    • Memory Technologies
    • How to Upgrade Memory
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 5: Supporting the Power System and Troubleshooting Computers

    • Cooling Methods and Devices
    • Selecting a Power Supply
    • How to Approach a Hardware Problem
    • Troubleshooting the Electrical System
    • Troubleshooting the Motherboard, Processor, and RAM
    • Troubleshooting Mobile Devices
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 6: Supporting Hard Drives and Other Storage Devices

    • Hard Drive Technologies and Interface Standards
    • How to Select and Install Hard Drives
    • Identifying Tape Drives
    • Supporting Other Types of Storage Devices
    • Troubleshooting Hard Drives
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 7: Survey of Windows Features and Support Tools

    • Windows Interfaces
    • Windows Tools for Users and Technicians
    • Windows Network Connections
    • Windows User Accounts
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 8: Installing Windows

    • How to Plan a Windows Installation
    • Installing Windows 8.1 and Windows 7
    • What to Do after a Windows Installation
    • Special Concerns When Working in a Large Enterprise
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 9: Supporting I/O Devices

    • Basic Principles for Supporting Devices
    • Installing I/O Peripheral Devices
    • Installing and Configuring Adapter Cards
    • Supporting the Video Subsystem
    • Troubleshooting I/O Devices
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 10: Maintaining Windows

    • Schedule Preventive Maintenance
    • Backup Procedures
    • Managing Files, Folders, and Storage Devices
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 11: Optimizing Windows

    • Windows Utilities and Tools to Support the OS
    • Improving Windows Performance
    • Manually Removing Software
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 12: Supporting Customers and Troubleshooting Windows

    • What Customers Want: Beyond Technical Know-How
    • Strategies to Troubleshoot Any Computer Problem
    • Troubleshooting Applications
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 13: Troubleshooting Windows Startup

    • Understanding the Boot Process
    • Tools for Troubleshooting Windows Startup Problems
    • Troubleshooting Windows Startup
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 14: Connecting to and Setting Up a Network

    • Understanding TCP/IP and Windows Networking
    • Connecting a Computer to a Network
    • Setting Up a Multifunction Router for a SOHO Network
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 15: Supporting Network Hardware

    • Types of Networks and the Internet Connections They Use
    • Hardware Used by Local Networks
    • Setting Up and Troubleshooting Network Wiring
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 16: Supporting Mobile Operating Systems

    • Operating Systems Used on Mobile Devices
    • Configure, Sync, and Troubleshoot iOS Devices
    • Configure, Sync, and Troubleshoot Android Devices
    • Configure, Sync, and Troubleshoot Windows Mobile Devices
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 17: Windows Resources on a Network

    • Supporting Client/Server Applications
    • Controlling Access to Folders and Files
    • Cloud Computing
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 18: Security Strategies

    • Securing a Windows Personal Computer
    • Securing a Mobile Device
    • Additional Methods to Protect Resources
    • Dealing with Malicious Software on Personal Computers
    • Dealing with Malicious Software on Mobile Devices
    • Software Licensing and Prohibited Content or Activity
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 19: Supporting Printers and Customizing a System

    • Printer Types and Features
    • Using Windows to Install, Share, and Manage Printers
    • Printer Maintenance and Upgrades
    • Troubleshooting Printers
    • Customizing Computer Systems
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Ch 20: Virtualization, Linux, and Mac OS X

    • Virtualization Basics
    • Linux Operating System
    • Mac OS X Operating System
    • Chapter Summary
    • Key Terms
    • Reviewing the Basics
    • Thinking Critically
    • Real Problems, Real Solutions

Appendix A: Safety Procedures and Environmental Concerns

    • Measures and Properties of Electricity
    • Protecting Yourself
    • Protecting the Equipment
    • Protecting the Environment
    • Key Terms

Appendix B: Entry Points for Startup Processes

Appendix C: CompTIA A+ Acronyms

Glossary

Index

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